How to return the product?
| Type of the product: | Customer’s location: | Shipment costs: | Return policy: | Return costs: |
|---|---|---|---|---|
| Nerd Boxes | EEA (European Economic Area), Overseas | Paid delivery on the summary page calculated based on the location of the customer | Eligible: 15 days return option | Return costs transferred to the customer, the seller is obliged to refund product value + shipping costs, unless free shipping was available, but not chosen |
| Nerd Marketplace | EEA, Overseas | Paid delivery on the summary page calculated based on the location of the customer | Eligible: 15 days return option | Return costs transferred to the customer, the seller is obliged to refund product value + shipping costs, unless free shipping was available, but not chosen |
How to proceed with the return?
If the product is eligible for a refund, you can submit your request by filling the form.
Once you submit the request, we will ask you to send the products to the following address:
e-Packman Sp. z o.o. / nerd hunters
Centrum Logistyczne Segro
ul. Ożarowska 40/42 hala G
05-850 Duchnice
When and how will I receive the refund?
Once the products have been returned, the refund will be executed within 5 working days (on our end). The dates may vary as the transaction is executed by the processing bank.
You will receive the money by the same payment method you used to make the purchase. As given above, the refund comprises the nominal value of the product(s), and the shipping costs, unless the free shipping was available but not chosen.
Additional Questions
If you haven’t found the answer, we encourage you to raise the question to the Nerdosian Community. You can do it by creating a thread in the category: Raised by Nerdosians Community. If you prefer to contact us directly, we advise you to open a ticket on Discord.
More Information
More information about returns can be found in Terms and Conditions of sale.